With 22 years at Jas Stephens and a team of 25 under her wing, Sally Monro is a steady hand and driving force behind one of Melbourne’s most respected property management operations.

Sally is 2IC of a 2,550-strong rent roll—including 117 commercial properties, located in the inner West. She is deeply embedded in the day-to-day, from client care to internal training and everything in between. Known for her long-standing relationships, sharp operational mind, and obsession with feedback (the good, the bad, and all the other stuff), Sally is as invested in people as she is in performance.

Her passion for learning has seen her explore everything from customer service systems to mediation and even mould—proving there really is never a dull moment in PM.

Sally navigates the reality of leading inside a 100+ year-old business, balancing tradition with transformation and says "staying curious is my ultimate career strategy".