Mark your calendar : SEPT 13 - 14 - 2026 SYDNEY HILTON

2026 LINE -UP

unpack our program

SYDNEY HILTON HOTEL

13 - 14 September 26

day 1

9:00 - 09:45 AM

Morning ARRIVAL

GRAB A COFFEE AND MINGLE WITH THE SUPPORTERS AS WE PREPARE FOR CONFERENCE KICKOFF

10:00 - 10:15 AM

CONFERENCE KICKSTART

We don’t ease in—we launch.

The PM/ONE Conference Kickstart sets the tone from the very first moment. Expect high energy, bold insights, and a welcome that makes it clear: this is not your typical industry event.

10:15- 10:45

FIONA BLAYNEY
PROPERTY MANAGEMENT CENTRE STAGE

Fiona Blayney brings one of the industry’s sharpest practical lenses to the world of property management and business performance.

With deep expertise across PM operations, growth, leadership and service, Fiona will cut through the noise and focus on what really matters for the PM professional and the leaders who support them.

This session will challenge us to look honestly at how we work, where we create value, what needs to shift and how we build stronger businesses, better teams and more confident careers in the next era of property management.

10:45- 11:15 am

Patrick McConnachie & JACINTA JACKSON
High-Performing PM - practical insights
a case study

Step inside Ray White Ferntree Gully for a real-world case study in what happens when strong leadership meets frontline property management.

Patrick McConnachie brings the business lens — structure, direction, people and performance — while Jacinta Jackson brings the practical service reality of landlords, tenants, team rhythm and daily pressure.

Together, they will unpack how a high-performing PM business actually works behind the scenes, how service standards are protected, and how leadership and operations collide to create growth, consistency and a team that can keep moving without burning out.

11:15- 12:00 pm

CHRIS HANLEY
your future lies within our past

Chris Hanley is back by popular demand!

We are constantly asking, what will change in the future, does anyone relaly know? Chris will bring the room back to what really matters, the things that won't change.

AI is powerful and the future will move fast, but the real advantage will sit with those who can think clearly, ask better questions, communicate well, build trust and stay deeply human.

This session will explore why skills, values, process and attention will become more important, not less, in the decade ahead.

Chris will challenge us all to rethink how we work, how we learn, how our environments shape productivity and how human connection remains the ultimate performance tool.

12:00 - 1:00 pM

LUNCH STOP

Recharge with nourishing food, connect with fellow delegates, and prepare for a surprise or two. The Supporter Lounge “Tour” kicks off here—your guided stroll through activation zones, live demos, mini competitions, and interactive sponsor experiences.

1:00 - 1:10 pM

damien deckert
the power of connection

Connection is not soft — it is commercial. In this fast-paced partner power session, Connect Now will explore how better connection drives stronger trust, smoother client experiences and more confident growth.

From first impressions to long-term loyalty, this session is a reminder that in property management, the businesses that connect best are the ones people remember, recommend and return to.

1:10 - 1:35 pM

HEIDI ROSIN & EMILY CLUGSTOn
little bird big results

The Art and Science of PM Excellence - This is the case study every front line PM as well as leaders should be paying attention to.

Heidi Rosin and Emily Clugston open the doors on Little Bird Properties, Australia’s #1 Property Management Business, to reveal what sits behind the results, recognition and reputation.

With a specialist PM-only model and an award-winning team, this session will unpack not just the theory on how focus, care, compliance, service, growth and smart operating rhythms come together to create a business that owners trust, tenants remember and the industry recognises, but also share implementable elements for you - whatever your role.

Expect practical lessons for managing portfolios, and a clear look at how PM excellence can drive sustainable growth when the whole business is built around doing one thing brilliantly.

This session explores the art and science behind great property management — where care, compliance, service and systems work together..

1:35 - 2:00 pM

sophie kennedy - rush
a story of 2000/4.5 years

Sophie Kennedy has helped drive one of the most impressive PM growth stories in the country — 2,000 managements in just 4.5 years.

As Director and BDM at Rush, Sophie brings the practical, in-the-trenches lessons every growth professional and business leader wants to hear. This session is not theory. It is about the systems, process, energy, consistency and commercial discipline required to turn growth ambition into real numbers.

Expect clear takeaways on how to create momentum, build trust, convert opportunity and make growth happen on purpose.

2:00 - 2:30 pM

NZ PROPERTY MANAGEMENT
LESSONS FROM ACROSS THE DITCH

Across the Tasman, property management is being tested in real time — shifting legislation, rising client expectations, growth pressure and a market that refuses to stand still.

This case study takes you inside New Zealand PM business, adapting fast, thinking smarter and keeping service at the centre while navigating constant changes, not just ai, but service, legislation, economy and building.

Expect sharp lessons, fresh perspective and practical ideas on how we grow business, manage portfolios, and stay relevant when the rules, risks and opportunities keep moving.

2:30 - 3:00 pM

FUEL STOP

Fuel Stop isn’t just about coffee—it’s your chance to recharge, reconnect, and re-engage with our incredible Supporter Lounge. Wander through branded activations, strike up a conversation, or just enjoy a moment to pause.

3:00 - 3:30 pM

naaman fraser
fresh thinking

Naaman Fraser is building the kind of PM growth story people talk about.

In just 17 months, This Space Real Estate has grown by more than 350 managements and a team of 13 by moving fast, backing fresh ideas and refusing to build from the old playbook.

This session takes us inside what it really takes to launch, grow and win trust as the new agency in town — with practical lessons on momentum, service, systems, team energy and the courage to do things differently.

naaman will show pm's insights into how his teams serves to improve efficiencies & client experience whilst keeping sane and loving their careers.

for bdm's start up growth is where tenacity builds results - and provides the lessons to replicate

3:30- 4:00 pM

COUNTRY TO COAST; A REGIONAL APPROACH
ANDREW PALMER, KATIE TILDEN
HOST : SAM MACRI

This is regional property management in full colour — where reputation travels fast, community means everything and growth is built one relationship at a time.

Hosted by Sam Macri, this panel will shine a light on the operators doing things differently across regional markets, providing insights for Property managers for making managing easier, and leaders for maximising business.

Expect real stories, smart ideas and powerful lessons on connection, service, automation, resourcing and growth that apply whether your market is country, coastal or CBD.

4:00 - 5:00 PM

Anders Sorman-Nilsson

Anders Sörman-Nilsson is a visionary futurist and global authority on AI, digital transformation and sustainable innovation. Founder of the think tank Thinque, he helps leading brands decode disruption and turn future trends into action.

Trusted by organisations including Apple, Meta, Google, McKinsey, Lego and Rugby New Zealand, Anders brings sharp insight, strategic foresight and global credibility to the stage. He is an award-winning keynote speaker, Brand Ambassador for Adobe and author of Aftershock, Seamless and Digilogue. With work featured in Forbes, BBC and The Wall Street Journal, Anders will help us future-proof with clarity, confidence and human intelligence.

5:00 -7:00 pM

PM/ONE NETWORKING PARTY

The conversations don’t stop when the sessions end—they just get louder (and more fun).

As you walk out the doors of Day One, we roll straight into the PM/ONE Networking Party: two hours of relaxed connection, great music, and even better company. Whether you're debriefing big ideas, meeting future collaborators, or just soaking in the vibe, this is where the real magic happens.

Because inspiration is better shared—and tomorrow starts with the people you meet today.

day 2

9:00 - 09.45 AM

Morning ARRIVAL

GRAB A COFFEE AND MINGLE WITH THE SUPPORTERS AS WE PREPARE FOR CONFERENCE KICKOFF

10.00 - 10.10 AM

DAY 2 KICKSTART

Ready to do it all again, lock in for a day of the PM/One spotlight on Property Management

10:10- 11:00 aM

Chelsea Pottenger
Reset Your Mindset for Sustainable Success

Property management asks a lot from people — emotionally, mentally and physically. Chelsea Pottenger will give us the reset we need, with practical, science-backed tools to reduce stress, build resilience and sustain the energy required to perform in a high-pressure profession.

This session is about more than wellbeing; it is about protecting your capacity, sharpening your mindset and creating the habits that help you show up better for clients, teams, growth and yourself.

11:00- 11:30 aM

Industry Leaders panel
buy/sell, manage, grow

Property management sits at the centre of the real estate ecosystem, but too often the voices inside PM are heard too late or not loudly enough.

This session brings together the people working across the space to look at how we better connect buy, sell, manage and grow.

Expect an energised conversation on how PM works with sales, leadership, investors and growth teams to create stronger client journeys, better business outcomes and a more powerful role for property management in the future of real estate.

A lens valuable for every role across the business - when we know our combined purpose we can achieve with greater efficiency and speed.

11:30- 12:00 pM

PAMELA STYLING
Redefining Property Management

Pamela Styling is changing the conversation around what property management can be. As Head of Investment Management at DiJones, she is leading a model that puts skilled specialists front and centre, supported by smart technology, offshore administration and stronger business infrastructure.

This session will challenge us to think beyond traditional PM and BDM structures, and look at how expert teams, smarter support and better client conversations can drive growth, service and performance at scale.

reconsider your role, how you will adapt, learn and expand for the professional of the future

12:00 -1:00PM

LUNCH STOP

1:00- 1:20 pM

pm/one hundred
live lessons

In this fast 15-minute session, we bring the best of the PM/ONE Hundred into sharp focus. This is a high-level hit of the themes, ideas and practical actions property managers can use right now to lift service, build confidence and create more momentum in their careers.

Expect clear takeaways, smart prompts and a burst of practical thinking designed to help you leave with fresh energy, sharper focus and one or two actions you can put into play immediately.

1:20 - 2:10 pM

tim duggan
clear in - the ultimate workshop

Property management professionals step into conflict every day, BE THAT CHALLENGES WITH A TENANT OR LANDLORD, THROUGH TO BDM NEGOATIONS — some moments loud, some subtle, some high-stakes and deeply personal.

In this bespoke workshop created for PM/ONE from his brand-new book Clear in Tension, Tim Duggan will help us understand what conflict really is, why tension feels so charged, and how to stay clear when emotions are running high.

Drawing on global research, Tim will show how better conversations can shift aggressive moments, difficult negotiations and complex client situations into trust, clarity and stronger outcomes for everyone involved.

This is a must-attend session for every PM, BDM, LC, AND LEADER who wants to handle tension with more confidence, skill and impact.

2:10- 2:30 pM

DONNA HUGHES
australias #1 small agency

Donna Hughes knows growth is not luck — it is skill, service, standards and serious follow-through.

As REISA BDM of the Year and Director of Property Management at TAARNBY™, Donna brings the real-world lessons behind winning new business and building trust from the first conversation.

This session will unpack what every growth-focused professional needs to know about confidence, market knowledge, client care, tenacity and the power of being backed by a great business.

For anyone serious about turning opportunity into momentum, Donna’s story is one to lean into, you may just be surprised - there's a bdm inside all of us

2:30 - 3:00 pM

FUEL STOP

3:00- 3:45 pM

quinn daragh
resilient by choice

What do you do when life does not go to plan? Quinn Darragh brings a powerful, deeply human keynote on resilience, gratitude and choosing optimism when the path forward disappears.

A former Bondi lifeguard, paramedic and endurance swimmer, Quinn shares his journey from life-threatening illness and major surgery to elite performance in the ocean.

His story reminds us that resilience is not something we are simply born with — it is built in the moments that test us. This session will leave us grounded, energised and ready to face pressure, setbacks and change with a renewed sense of what is possible.

3:45- 4:15 pM

dom thurbon
the truth of it

After two big days of ideas, challenge, energy and conversation, Dom Thurbon brings it all home with The Truth of It.

Having guided the room as MC, Dom will pull together the truths that have emerged across PM/ONE — what we have heard, what we have learned, what we may need to admit, and what we now need to do.

As one of the world’s leading voices on truth, behaviour change and business, Dom will help us turn insight into action for ourselves, our teams, our businesses and our clients.

This is the moment where the event sharpens into clarity — and we leave ready to bring our best.

4:15 pM