Katie Tilden Bingham is COO of Raine & Horne Central Coast, overseeing property management, people and operations across the family business. Before real estate, Katie built a career in corporate Australia across learning, leadership and organisational development, including helping transition more than 4,000 Westpac employees to agile ways of working at Barangaroo. Ten years into the family real estate business, Katie brings a sharp, funny and deeply human view of leadership, change and performance. Practical, honest and refreshingly real, she understands that people are people — whether they sit in a CBD tower or a property management office — and that great leadership is tested when the textbook version meets Tuesday afternoon chaos.