Mark your calendar : SEPT 13 - 14 - 2026 SYDNEY HILTON

Speakers /

Heidi Rosin

The Art and Science of PM Excellence

Heidi Rosin

The Art and Science of PM Excellence

SESSION ABSTRACT

Heidi Rosin has built Little Bird Properties into a specialist PM business with serious recognition, including REIACT Residential Property Management Team of the Year in 2024 and 2025. This session explores the art and science behind great property management — where care, compliance, service and systems work together..

TAKE OUTS

  • Balance the art of relationships with the science of process

  • Why care, compliance and trusted advice create stronger client outcomes

  • Service in automation. The balance, what is it ?

SPEAKER BIO

Heidi Rosin is the Owner and Director of Little Bird Properties, one of Canberra’s most recognised and awarded property management professionals. Since founding Little Bird Properties in 2016, Heidi has built a specialist property management business known for knowledgeable advice, friendly service and expert investment care.

With more than 20 years’ experience and back-to-back REIACT Residential Property Management Team of the Year wins in 2024 and 2025, Heidi leads with both art and science — blending care, compliance, systems and service to deliver property management that clients and tenants trust.

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Tim Duggan

Clear in Tension - How to get better at conflict

In this first-release micro workshop from his new book Clear in Tension, Tim Duggan takes on one of lifes most critical skills: conflict. Tim unpacks this like you have never seen before, demonstrating why conflict is so important, and how you can turn all forms of tension into trust for better conversations supporting stronger relationships, decisions and growth.

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Tim Duggan

Clear in Tension - How to get better at conflict

In this first-release micro workshop from his new book Clear in Tension, Tim Duggan takes on one of lifes most critical skills: conflict. Tim unpacks this like you have never seen before, demonstrating why conflict is so important, and how you can turn all forms of tension into trust for better conversations supporting stronger relationships, decisions and growth.

Read More

Heidi Rosin

The Art and Science of PM Excellence

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Heidi Rosin

The Art and Science of PM Excellence

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Patrick McConnachie

Inside a High-Performing PM Business – a two part case study

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Patrick McConnachie

Inside a High-Performing PM Business – a two part case study

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